1. Delivery Areas

• Bulky Items: Delivery is limited to the Sydney metro area. This includes items such as sofas, dining tables and chairs, dresser tables, wardrobes, mattresses, beds, entertainment units, buffet units, and any other items deemed bulky by our third-party delivery service.
• Other Items: Delivery is available nationwide across Australia.

2. Shipping Cost

Pladora offers Free Shipping on all items, regardless of size or destination within the defined delivery areas.

3. Handling Times

• In-Stock Items: Items that are available in stock will be dispatched within 1-3 days from the order date.
• Pre-orders and Custom-Made Items: For items that are made to order or on pre-order, the handling time is up to 3 months due to the nature of the order. Customers will be notified of the expected dispatch date at the time of order.

4. Estimated Delivery Times:

• The delivery times vary depending on the item and the customer’s location.
• Customers will be provided with an estimated delivery time upon order dispatch.
• Please note, that delivery times may be impacted by external factors beyond Pladora’s control, such as adverse weather conditions or issues with third-party delivery services. We strive to keep our customers informed in case of any delays.

5. Additional Information:

• Tracking and Communication: Customers will receive tracking information once their order is dispatched.
• Customer Service: For any queries or concerns regarding shipping, customers can contact our customer service team at info@pladora.com.au

6. Legal and Compliance:

• This shipping policy is compliant with Australian consumer law and relevant regulations.
• Pladora reserves the right to update this policy as needed to reflect changes in our operations or legal requirements.

Customers are encouraged to review this shipping policy regularly to stay informed of any changes. For any further queries, please contact our customer service team.