Policy Overview:

Pladora values customer satisfaction and aims to ensure that all products meet high-quality standards. However, it is important to note that Pladora does not offer refunds, returns, or exchanges due to a change of mind or if a product does not meet the customer’s needs.

Damaged or Faulty Items:

• In the event that a product is received damaged or faulty, customers are requested to contact our customer service team at info@pladora.com.au within 72 hours from the time of delivery.
• Customers should provide proof of the damage or fault, such as photographs, for our team to assess.
• Once a claim is verified, Pladora will offer a replacement, repair, or refund for the affected item, in accordance with Australian Consumer Law.

Incorrect Items Delivered:

• If a customer receives an incorrect item, they should notify Pladora immediately. Pladora will arrange for the correct item to be delivered and the incorrect item to be returned at no additional cost to the customer.

Product Warranties:

• Certain products may come with a manufacturer’s warranty. Customers should refer to the specific warranty information provided with the product for more details. 

Non-Returnable Items:

• Certain types of items may be excluded from return or exchange. These include custom-made or personalized items and items purchased on sale.

Return Shipping:

• In cases where returns are accepted (e.g., damaged, faulty, or incorrect items), Pladora will cover the cost of return shipping.

Refunds:

• Refunds, where applicable, will be processed to the original method of payment within a certain number of days after the returned item has been received and inspected.

Legal Compliance:

• This policy is compliant with Australian consumer law and relevant regulations. Pladora reserves the right to refuse a return, refund, or exchange if it does not meet these legal requirements.

Contact Information:

• For any queries regarding this policy, please contact our customer service team at info@pladora.com.au.

Policy Amendments:

• Pladora reserves the right to amend this policy at any time. Customers are encouraged to review this policy regularly to stay informed of any changes.